Rachel Loafers

At GATTOAMIO, we want you to love every pair. If your order isn’t quite right, you may request a return or exchange under the terms below.

1. Return Window

Returns and exchanges are accepted within 14 days of delivery.

For damaged or defective items, please contact us within 7 days of delivery with clear photos or videos.

2. Return Conditions

Items must be:

• 
  Unworn and in original, resalable condition
  
• 
  Free from stains, odors, scratches, or visible signs of wear
  
• 
  Returned with the original shoe box, dust bag, tags, and accessories
  
• 
  Approved by our customer care team before being returned
  

Please do not place shipping labels or tape directly on the original shoe box.

3. Size & Fit

If the size or fit isn’t right, please contact us with your order number and the size you received. We may offer an exchange, subject to availability.

For returns due to size, fit, style preference, or change of mind, the customer is responsible for return shipping costs.

4. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

If the issue is confirmed to be our responsibility, GATTOAMIO will cover reasonable return or replacement shipping costs and offer a replacement, exchange, repair, or refund as appropriate.

Natural variations in leather or suede, slight color differences, handmade finishing marks, and normal creasing from try-on are not considered defects.

5. How to Request a Return

Email info@gattoamio.com with your order number and reason for return.

Please wait for our approval and return instructions before shipping your item.

Returns must be sent using a trackable shipping method. Do not return items to the sender address on the original package.

6. Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method within 3–7 business days.

Original shipping, expedited shipping, and shipping protection fees are non-refundable unless the return is due to an error on our part.

7. Non-Returnable Items

We cannot accept returns for items that have been worn, washed, altered, damaged, used outdoors, or returned without the required original packaging.

Custom-made, final sale, and specially marked non-returnable items are also excluded.

Contact

For any return, exchange, or refund questions, please contact us at:

info@gattoamio.com

At GATTOAMIO, we aim to make every order simple and reliable. Below you’ll find information about order processing, shipping, and delivery.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During launches, promotions, or peak periods, processing may take a little longer.

2. Shipping & Delivery

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Delivery times vary depending on the destination and shipping method selected at checkout. Estimated delivery times do not include order processing time and may be affected by customs, carrier delays, weather, holidays, or other circumstances beyond our control.

3. Duties & Taxes

Where shipping is available, orders are shipped on a DDP (Delivered Duty Paid) basis whenever applicable.

Applicable import duties and standard customs clearance fees are included in the final price where DDP shipping is offered. Customers should not be required to pay additional standard import duty fees upon delivery.

4. Tracking

Once your order has been dispatched, you can track your package using the tracking number provided in your shipping confirmation email.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

5. Address Changes

Please make sure your shipping information is correct before placing your order.

If you need to update your shipping address, contact us at info@gattoamio.com as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

6. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the carrier.

If your package appears to be lost or has not been delivered within a reasonable period, please contact us at info@gattoamio.com and we will assist you in contacting the carrier.

7. Undeliverable Packages

If an order is returned to us due to an incorrect address, refused delivery, failure to collect the package, or other circumstances caused by the customer, additional shipping costs may apply.

Contact

If you have any questions about shipping or delivery, please contact us at:

info@gattoamio.com