Refund policy
Returns & Refunds
At GATTOAMIO, we want you to love every pair. If your order isn’t quite right, you may request a return or exchange under the terms below.
1. Return Window
Returns and exchanges are accepted within 14 days of delivery.
For damaged or defective items, please contact us within 7 days of delivery with clear photos or videos.
2. Return Conditions
Items must be:
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Unworn and in original, resalable condition
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Free from stains, odors, scratches, or visible signs of wear
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Returned with the original shoe box, dust bag, tags, and accessories
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Approved by our customer care team before being returned
Please do not place shipping labels or tape directly on the original shoe box.
3. Size & Fit
If the size or fit isn’t right, please contact us with your order number and the size you received. We may offer an exchange, subject to availability.
For returns due to size, fit, style preference, or change of mind, the customer is responsible for return shipping costs.
4. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
If the issue is confirmed to be our responsibility, GATTOAMIO will cover reasonable return or replacement shipping costs and offer a replacement, exchange, repair, or refund as appropriate.
Natural variations in leather or suede, slight color differences, handmade finishing marks, and normal creasing from try-on are not considered defects.
5. How to Request a Return
Email info@gattoamio.com with your order number and reason for return.
Please wait for our approval and return instructions before shipping your item.
Returns must be sent using a trackable shipping method. Do not return items to the sender address on the original package.
6. Refunds
Once your return is received and inspected, approved refunds will be issued to the original payment method within 3–7 business days.
Original shipping, expedited shipping, and shipping protection fees are non-refundable unless the return is due to an error on our part.
7. Non-Returnable Items
We cannot accept returns for items that have been worn, washed, altered, damaged, used outdoors, or returned without the required original packaging.
Custom-made, final sale, and specially marked non-returnable items are also excluded.
Contact
For any return, exchange, or refund questions, please contact us at: