Shipping & Delivery

At GATTOAMIO, we aim to make every order simple and reliable. Below you’ll find information about order processing, shipping, and delivery.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During launches, promotions, or peak periods, processing may take a little longer.

2. Shipping & Delivery

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Delivery times vary depending on the destination and shipping method selected at checkout. Estimated delivery times do not include order processing time and may be affected by customs, carrier delays, weather, holidays, or other circumstances beyond our control.

3. Duties & Taxes

Where shipping is available, orders are shipped on a DDP (Delivered Duty Paid) basis whenever applicable.

Applicable import duties and standard customs clearance fees are included in the final price where DDP shipping is offered. Customers should not be required to pay additional standard import duty fees upon delivery.

4. Tracking

Once your order has been dispatched, you can track your package using the tracking number provided in your shipping confirmation email.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

5. Address Changes

Please make sure your shipping information is correct before placing your order.

If you need to update your shipping address, contact us at info@gattoamio.com as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

6. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the carrier.

If your package appears to be lost or has not been delivered within a reasonable period, please contact us at info@gattoamio.com and we will assist you in contacting the carrier.

7. Undeliverable Packages

If an order is returned to us due to an incorrect address, refused delivery, failure to collect the package, or other circumstances caused by the customer, additional shipping costs may apply.

Contact

If you have any questions about shipping or delivery, please contact us at:

info@gattoamio.com